Help & FAQs

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• If your address is a US address, you should not have a problem using PayPal.
• PayPal will not work for International Orders.

We do ship basket making and chair caning supplies anywhere in the United States as well as to Canada and to some countries overseas.

Please contact us if you are interested in us shipping internationally and we will let you know the extra shipping charges via email. You will be responsible for any Customs charges.

We do our best to process orders as soon as possible! If you are like us, you'd rather be making instead of waiting, we get it! That's why our staff will work to get your order in the mail as soon as we can.

During normal business hours, most orders are shipped within 48 hours, but sometimes an order may take longer, especially for make to order items like kits.

If you need your order by a certain date, please do not hesitate to let us know. E-mail us or call toll-free 1-800-447-7008. We will do everything possible to ensure your order is received on time.

Please allow 7 to 10 working days for your order to arrive.

You must be completely satisfied with any product you purchase from Basket Makers Supply., or you can return it within 30 days for replacement, credit or refund -- your choice.

Reach out via our Contact us page to get started.

Refunds are processed within 7 days from when we receive the item(s).